The notice explains how we (RA Cellular (Pty) Ltd 2014/170410/07) collect, use, store, and share personal information that you provide to us through our platform and website, how we safeguard your personal information, what your rights are and how to exercise them. 

1. 1. What personal information we collect and use  

We collect and use your personal information through our website in the following ways: 

When you browse our website 

When you browse our website, we may collect: 

• your IP address; 

• your browser type and device information; 

• details about how you use the website; 

• the pages you visit; 

• the date and time you access the website; and 

• similar technical information. 

We collect this information so that we can: 

• operate and protect our website; 

• improve its performance and user experience; 

• understand how visitors use our website; and 

• support analytics, reporting, and troubleshooting. 

We may also collect and use additional categories of personal information where relevant to the services we provide, including financial information, payment information, transactional records, and credit-related information. 

When you contact us through our website or forms 

When you complete an enquiry form, request form, contact form or similar online form, or when you contact us (for example to report an issue, submit a query or comment, or request services), we may collect: 

• your name and surname; 

• your email address; 

• your contact telephone number; 

• the content of your message or enquiry; 

• information you provide when entering competitions, promotions, live chats or message boards; 

• login credentials, such as passwords or similar information used to access certain features; 

• cookie-related information collected through your use of our website; and 

• any personal information you include in attachments or free-text fields. 

We collect this information so that we can: 

• respond to your enquiry or request; 

• provide and manage services you request; 

• communicate with you; 

• verify your identity where necessary; 

• fulfil transactions; and 

• keep a record of your interaction with us. 

When you use cookies  

We use cookies and similar tracking technologies to enhance your experience. A cookie is a small piece of information stored by your browser on your device.  

We use cookies to identify your device, collect anonymous usage data, and optimise our services. 

You can modify or disable cookies in your browser settings. However, disabling cookies completely will reduce the efficiency of some content available.  

When you interact with us on social media or public platforms 

If you interact with us on social media or through public posts, hashtags, competitions, campaigns, or similar online features, we may collect personal information that you choose to make public. 

We use this information so that we can: 

• respond to you; 

• engage with you; 

• manage campaigns and promotions; and 

• improve our communications and services. 

When you click on links to third-party websites or services 

Our website may contain links to third-party websites, platforms, or services. 

We provide these links for your convenience only. If you follow a link to a third-party website or service, that third party will process your personal information under its own privacy notice and terms. We do not control the privacy practices of those third parties. 

2. 2. Why we process your personal information  

We process your personal information to: 

• Process orders or provide our products and services to you; 

• Operate our website and platform; 

• Communicate with you;  

• Maintain accurate records
• Detect, prevent and investigate fraud, financial crime, and other unlawful activities through data analytics, monitoring and risk assessment processes;

• Comply with legal and regulatory duties;  

• Register you as a client 

• Compile non-personal statistical information. 

We process your personal information where: 

• it is necessary to perform a contract with you or to provide services you request; 

• we must comply with a legal or regulatory obligation; 

• it is in our legitimate interests and does not unduly affect your rights; or 

• you have given your consent (where required). 

We will only use your personal information for the purposes described in this notice or where permitted by law. 

We need your personal information if you apply for credit from us: 

We use this information to assess and process your credit application, including verifying your identity, reviewing your credit profile, confirming your contact details and evaluating your financial history. 

3. 3. Who we share your personal information with  

We only share personal information where we need to do so for a lawful purpose. 

We may share your personal information with: 

• our subsidiaries and group companies; 

• service providers who help us run our websites, apps, systems and services; 

• payment processors, technology providers and support providers; 

• legal advisers, auditors, insurers and professional advisers; 

• regulators, courts, law enforcement and public authorities; 

• business partners where needed to provide a service to you; and 

• other parties where the law allows or requires it. 

We require our employees, service providers and operators to be bound by confidentiality obligations and to protect your personal information. 

Sending personal information out of South Africa 

We may transfer your personal information outside South Africa where: 

• it is necessary to provide services to you; 

• one of our service providers or group companies processes the information in another country; 

• you ask us to do so; or 

• the law allows it. 

Where necessary, we use binding agreements or other appropriate safeguards to ensure that your personal information is protected in line with applicable data protection laws. 

4. 4. How we protect your personal information 

We take reasonable technical and organisational steps to protect your personal information against: 

• loss; 

• misuse; 

• unlawful access; 

• unlawful disclosure; 

• unauthorised processing; 

• damage; and 

• destruction. 

No online environment can guarantee complete security. We monitor and improve our safeguards regularly. 

If a security incident affects your personal information and the law requires notification, we will notify you and the Information Regulator. 

5. 5. How long we keep your personal information 

We keep your personal information only as long as necessary to: 

• fulfil the purposes described in this notice; 

• comply with legal, regulatory, or tax requirements; and 

• resolve disputes and enforce our agreements. 

When we no longer need your personal information, we will delete, destroy, or de-identify it in accordance with applicable law. 

6. 6. Your rights  

Under POPIA, you have the right to:  

• be informed when we collect your personal information; 

• ask if we hold personal information about you and request access to it; 

• ask us to correct, update or add to your personal information; 

• ask us to delete, destroy or de-identify your personal information, or a record of it, where the law allows; 

• object, free of charge, to our processing of your personal information in the circumstances allowed by law; 

• object to direct marketing; 

• be informed if a security compromise affects your personal information, where the law requires us to notify you; 

• not be subject to a decision based only on automated processing that has legal consequences for you or affects you in a similarly serious way, where the law gives you that protection; 

• lodge a complaint with the Information Regulator(https://inforegulator.org.za); and 

• raise a complaint with us by emailing privacy@racellular.co.za. 

7. 7. How to exercise your rights  

If you would like to exercise your rights, please contact us using the details below. We may take up to 30 days to respond to your request because we must follow our procedures. We may ask for proof of your identity before dealing with your request. 

Where necessary, we may follow the process set out in our PAIA manual. 

8. 8. Automated decision making  

We do not currently use automated decision-making. If we do so in future and use automated processing to make a decision that has legal consequences for you or affects you in a similarly serious way, we will handle that processing in line with the law and tell you about the process where required. 

9. Contact us  

If you have any questions, please get in touch with us: 

• Email :  privacy@racellular.co.za. 

• Telephone : 013 656 6883

• Address : Office 21 Retail City, Cnr O.R Tambo and Mandela Roads, Witbank